Frequently Asked Questions
Ugh, terms, conditions and policies! Pretty boring stuff but we have to have them. Any questions or concerns, please just ask us, but you may find the answer below. Thanks - BB Team. xo
where are you located?
We are located in the Health & Wellness Zone, just outside reception of the beautiful Harbord Diggers club. 88 Evans St, Freshwater.
Free parking is available onsite.
Do I need to pay to get into Harbord Diggers?
Membership at Harbord Diggers is a requirement of attending our groups, it's $6 per year and you can join by clicking here . Membership entitles you to plenty of great discounts from our classes and products as well as discounts on your coffee, wine and more from around the club.
Can i bring my stroller?
We do have some stroller space, but it is limited so we do ask that if you are able to leave them behind or in the car, it would be appreciated.
Can I drop in to any classes?
To maintain our numbers and teacher availability as well as manage disappointment we do require that bookings are made in advance for each class online. You can book into a number of our individual classes for $25 and we also offer a 10 Pack of classes for $200. You will receive a code that you can then book your space across a range of wonderful classes.
Our Modern Parenting Groups are run in 6 week programs and booked in advance prior to the start of each cycle. We try to keep everyone together as a group where possible so that everyone gets to know each other that little bit better. The parents and children. The idea is that everyone walks away knowing people and to achieve that the best we spend quality time together as a group.
To see all classes and parenting groups available - Please view our timetable.
What if i can’t make my class?
S#!T Happens (sometimes quite literally), we get it! Little ones catch colds and life can get in the way, and we would prefer you didn’t bring sick children to the centre. We do our best to accommodate everyone and will endeavor to get you into another class. However, we ask that you tell us as soon as possible so if you cannot attend so that we can give your space to someone else who may have been waiting for a makeup spot as well.
No shows without warning us will not be given a makeup class. Students permitted a makeup, can reschedule for another class by emailing email@example.com
How early do I need to arrive prior to my class?
We ask that everyone arrives 5-10mins before class starts so that we can check you in and you can get settled. We value your time so we aim to start on time every time! As we have limited space for strollers, if you are able to leave them behind, it is much appreciated.
can i bring food to the class for my baby/child?
We also ask that you do not bring food into the classroom. Our classes are usually 45mins long and would prefer children to be fed before or after class. This way children are free to focus on the activities, we lower our allergy risk and the inevitable flow on effect of every child “wanting what she’s having”! Obviously this does not apply to infants who are nursing or bottle feeding during sessions.
Can I bring my older children to the classes?
We are focused on parent connections in the early years and therefore cater to age 0-3. Our Friday night Family Game Night allows for older children, we ask that you keep our little ones in mind whenever older children are around. Our 2nd time mums parenting group are specifically designed to have toddlers in attendance, we will provide activities for their entertainment but as always, we need to keep an eye on the collective group when near younger babies.
How long do the programs run for?
Our Modern Parenting Groups run over a 6 week program. These are on a rolling schedule. Our Baby & Toddler Classes are on an ongoing / casual basis but require and online booking to secure your spot.
Do you run over school holidays?
Absolutely!! A bug bear of ours has always been that classes stop and toddlers have nowhere to go for those weeks so we don’t stop!
It is important that caregivers be responsible for the safety of their child as well as to monitor their child to see that he/she does not harm others. We have some quite active classes and we ask that you be mindful of your child at all times.
We strive to create the safest environment possible that will allow for some freedom of expression given the types of materials and amount of activity.
Giving someone the gift of fun classes or parenting groups is a fabulous idea! We offer a range of certificates, just drop us an email at firstname.lastname@example.org and we are happy to help.
We offer a 50% discount for siblings / twins just drop us an email before you book and we can sort it out.
CLASS REFUND POLICY:
We can offer a refund within 48hrs of purchase for change of mind, however no other refunds will be granted.
There are no refunds for missed classes. Please see the make up policy above, we do our absolute best to accommodate everyone where possible.
PRODUCT REFUND POLICY:
We don’t offer refunds for change of mind, however we will give a refund for a faulty product. Products that cannot be refunded are personal items worn including nursing bras and the like.
Don’t see what you are looking for? Please feel free to get in touch with us directly.